Duty Free Cigarettes

Frequently Asked Questions

Why I should by my cigarettes supplies at DF-Smokes.com?

We know that there are many online stores to choose from when it comes to shopping for cigarettes online. What sets DF-Smokes.com apart?

- Competitive prices and no sales tax.
We believe that we offer an unbeatable combination of competitive prices, superior customer service and fast shipping.

- Quality Cigarettes.
Quality is our highest priority.
We sell only the highest quality cigarettes which are bought directly from tobacco manufacturers.

- We respect your privacy and security.
We have a strict policy against disclosing your private contact and billing information (including your e-mail address) without your permission. Also, unlike many retailers, we do not require online registration to complete a purchase.

- We are secure.
Payments are processed only via Encrypted Connections (256-Bit SSL Secure Socket Layer) for our customer’s highest security and protection. You may safely use your Credit Card or Debit Card to make your payment and buy your cigarettes online at DF-Smokes.com.

Are the cigarettes you sell truly genuine?

Yes. All cigarettes sold on DF-Smokes.com are genuine and of the highest quality!
We buy all cigarettes brands directly from the manufacturers and, therefore, we can guarantee the highest quality of the cigarettes we sell.

Is it legally permitted to buy cigarettes on the web?

Yes, it is legal to buy cigarettes on the net from outside US as long as they are for personal use and received by adults over 21 age old.

Do you limit the quantity of cigarettes I can purchase?

We reserve the right to limit the quantity of items purchased per order, on orders placed using the same account, on orders placed using the same credit card, and on orders that use the same billing or shipping address. We will notify you by e-mail if such limits are applied.

What methods of payment are accepted at DF-Smokes.com?

DF-Smokes.com offers several payment methods to our customers.

- VISA credit cards
- AMEX credit cards
- E-checks
- Wire transfer

What is an eCheck?

An eCheck is a payment that you make directly from your bank account.
Just like a regular check, it usually takes between 3 and 5 business days for an eCheck to be validated, clear and the money to appear on our account.

Orders paid by eCheck will be shipped only after the eCheck is validated and cleared, between 3 and 5 business days from the order date.

How can I pay by Wire Transfer?

Special conditions apply for Bank Wire Transfer payments.
Usually we accept Wire Transfers for receiving large-value payments.
For more information, please don’t hesitate to contact our Customer Service at support@df-smokes.com

How do you ship your cigarettes?

All orders are shipped from outside the US by registered mail.
Once your parcel reaches USA, it will be handled over and delivered by USPS.
The recipient signature may be required upon delivery.

What are your delivery times?

We aim to dispatch your order within 48 hours, once your payment has been accepted. Your order will be delivered within 2 - 4 weeks, once your payment has been accepted. Usually it doesn’t take longer than 15 business days.
If you do not receive your order within the specified delivery time, please contact our Customer Service at support@df-smokes.com, and we will look into it.

Do you deliver to APO or FPO addresses?

Unfortunately, for security reasons we cannot ship to neither APO nor FPO addresses.

How could I track my order?

Once you have submitted your order, you will receive an Order Confirmation by email to confirm that your order has been received. This email will contain your order number, which along with e-mail address you provided when submitting the order, will be all you need to track your order.
Your order number can be found in your order confirmation email.

To track your order please go to our Online Order Status page.

I have received an incorrect/deffective item in my order, what should I do?

If you have received an incorrect item, we sincerely apologize.

Please contact Customer Service at support@df-smokes.com straight away, and let us know the following details:

-Your Order Number
-Describe the issue in details.
-If you want a refund or replacement

An item is missing from my order, what should I do?

If an item is missing from your order, we sincerely apologize.

Please contact Customer Service at support@df-smokes.com straight away, and let us know the following details:

-Your Order Number
-Describe the issue in details.
-If you want a refund or replacement

I ordered a number of items but received only a single shipment containing one item – where are the rest?

We break up orders of multiple items into several packages in order to avoid issues with customs. After you receive the first package, you will receive the others within several days.

I’ve sent you an e-mail but haven’t received a reply, why is this?

We answer every email that we receive within 2 business days. If you haven't received a reply to your e-mail, you should make sure that your ISP or e-mail client are not blocking the messages we send you or maybe try to contact us from another e-mail address.

What is your charge back policy?

If there is an issue with a shipment or product, you will be sent a refund or the order will be reshipped. If a customer says they will enact a charge back, we will not allow them to make future purchases on the site. Their credit card details will also be provided to processing agencies.